Layaway is available for all orders over £50 and is agreed using the contact form on the contact page of the website here, via direct email info@charliesvintagecharms.com, or through direct message on Instagram.

It is payable over a period of approx 12 weeks ( This can be less or more, please discuss with us over email your exact requirements) . A 10% deposit of the total layaway value is required to secure the item, which is then deducted from the order total . The full remaining balance is due at the end of the 12th week unless previously discussed and agreed otherwise . If you are a regular customer and making a large order over the value of £400 extra time can be agreed to finish paying the balance off . Upon completing payment your item will be packaged and shipped out to you.

Returns on layaway purchases are not available unless the item arrives damaged or grossly misdescribed. This is due to the period of time an item is not available for other customers to purchase while it is removed from the site and on a layaway plan. Swaps are also not considered, but you are welcome to add more to your layaway and pay the 10% deposit on the addition which is then deducted from the total due .

Layaway plans are subject to a 7 day cooling off period. You have 7 days to change your mind after the first payment, at which point the item is considered yours and payment will need to be completed. If you are struggling to finalize the end payments please get in touch and we can discuss an extension  . We have updated the returns section with further clarification on this . Please read it here and make note of the cooling off period and policy on returns if you are considering a layaway plan with us .

Please Note

Failure to complete payment will mean the item is put back for sale on the website and any payment made thus far is retained for business losses over the period of time the item was unavailable for sale. We occasionally consider partial refunds or store credit but this is entirely at our discretion . Failure to pay will result in being barred from any future layaway arrangements with us .

Our layaway plans are one of the most flexible and appealing on the market. Please only take out a plan if you are willing to see it through.